Systems Architecture & Workflow Mapping
Mapping the exact connections between people, data, handoffs, and reporting to identify where operations slow down.
Operations Systems & Implementation Specialist
Center for Employment Opportunities · 30+ Sites · 9 Regions
A national nonprofit operating across multiple regions lacked a consistent way to track performance. Reporting was fragmented, site-level processes varied, and leadership had limited visibility into what was happening across teams. Too much time was spent compiling data manually, and too little confidence existed in the consistency of what was being reported.
Designed and rolled out reporting and workflow infrastructure that replaced fragmented processes with a more unified operating model for performance visibility. Utilizing Salesforce and existing internal tools, this connected the organization into a coherent structure. No new vendor purchases. No rip-and-replace. Just practical infrastructure built around how the teams already worked.
The result was a more consistent and reliable way to understand performance across the organization. Reporting preparation time dropped, visibility improved, and leadership gained faster access to operational insight. Staff had clearer processes, more usable tools, and a stronger foundation for day-to-day execution.
Targeting roles focused on operations, internal systems, and reporting implementation. I excel in environments that require someone who can map complex workflows, identify friction points, and build clear, scalable systems to accelerate execution.
Download Executive ResumeMapping the exact connections between people, data, handoffs, and reporting to identify where operations slow down.
Converting unclear processes into the right operational tool: KPI trackers, unified dashboards, SOPs, lightweight utilities, or cloud-based workflow automations.
Designing comprehensive rollout plans that include training materials, standard operating procedures, and workflow support to ensure high utilization and prevent system abandonment.
Directing natural language AI tools for rapid prototyping, workflow mapping, structured quality assurance, and automation design. As a non-developer, this approach allows me to build complex solutions without writing manual code, prioritizing practical utility and data privacy.
I had the pleasure of working closely with Rodney from March 2015 through April 2025. During that time, his leadership was instrumental, particularly in running the employment verification unit. His meticulous attention to detail and systems-driven approach ensured a high level of placement accuracy that was vital to our operations. Rodney is a consummate professional who consistently brings clarity and efficiency to complex processes.
Rodney helped us improve an incident tracking process that had become difficult to manage. Tickets were falling through the cracks, reports were hard to trust, and too much work depended on spreadsheets that no longer fit the process. He reviewed the workflow, identified where things were breaking down, and built an automated system that reduced manual work and made the process easier to follow. He communicated clearly, moved independently, and delivered something the team actually uses. We are saving real time every week.
Before working with Rodney, I had the ideas and the drive, but the day-to-day execution was completely scattered. He came in, audited my platforms, and architected a centralized content engine that streamlined our entire publishing workflow. By replacing manual, day-to-day posting with an automated scheduling system and a clear operational roadmap, he removed a massive bottleneck. Three-quarters of what he does for me is keeping the high-level strategy on track, and the other quarter is building the automated systems that execute the work. We went from spinning our wheels to running a reliable, scalable operation.
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