I Build Operational Systems That Organizations Run On
Center for Employment Opportunities · 30+ Sites · 9 Regions
A national nonprofit operating across multiple regions lacked a consistent way to track performance across the organization. Reporting was fragmented, site-level processes varied, and leadership had limited visibility into what was happening across teams. Too much time was spent compiling data manually, and too little confidence existed in the consistency of what was being reported.
I designed and rolled out a reporting and workflow infrastructure that replaced fragmented spreadsheets with a more unified operating system for performance visibility. The system connected Salesforce, Google Sheets, Apps Script, and AppSheet into a structure that supported standardized reporting, KPI visibility, and self-service access for leadership and staff.
The result was a more consistent and reliable way to understand performance across the organization. Reporting preparation time dropped, visibility improved, and leadership gained faster access to operational insights. Staff also had clearer processes, more usable tools, and a stronger foundation for day-to-day execution.
The systems I built didn't just improve reporting. They changed how the organization understood itself. When you can trust your data and get it fast, you make better decisions. That's the work I do: I build the operational infrastructure that lets organizations actually run.
I translate business needs into practical systems. When reporting is fragmented, workflows are inconsistent, or leadership lacks visibility into what's happening across teams, I build the infrastructure that fixes it. My work spans process improvement, reporting systems, KPI frameworks, and workflow standardization.
I'm comfortable with vendor coordination, technical implementation, and hands-on process design. I design workflows that teams can actually use, establish metrics that matter, and build the operational frameworks that improve execution and visibility across departments.
Whether it's replacing fragmented spreadsheets across a national nonprofit or rebuilding processes with modern tools, I bring both the operational depth and the cross-functional leadership to drive adoption and deliver results.
I had the pleasure of working closely with Rodney from March 2015 through April 2025. During that time, his leadership was instrumental, particularly in running the employment verification unit. His meticulous attention to detail and systems-driven approach ensured a high level of placement accuracy that was vital to our operations. Rodney is a consummate professional who consistently brings clarity and efficiency to complex processes.
Rodney came in to fix our incident tracking mess. We had tickets falling through cracks, reports nobody trusted, and a bunch of spreadsheets that should have been retired years ago. He dug into the whole process, figured out where things were breaking, and put together an automated workflow that replaced most of the manual garbage we were dealing with. Didn’t need much hand-holding either. I told him what was broken and he figured out the rest. Good communicator, always responsive, and the end result actually works. Team’s saving real time every week now. Would work with him again.
Before working with Rodney, I had the ideas and the drive but everything was scattered. He came in, looked at all my accounts, my platforms, my goals, and just made sense of it. He consolidated my brand, aligned my social media, built my Substack structure, and gave me a clear roadmap I could actually follow. Three quarters of what he does for me is keeping me focused and on track, and the other quarter is building the systems that make everything work. I trust his research, I trust his judgment, and I feel like we’re actually driving now instead of spinning wheels.
Get In Touch
If your organization is dealing with fragmented reporting, inconsistent processes, or limited visibility into what's actually happening across your teams, I'd like to hear from you.
I typically respond within 24 hours.